BEDRIJF
Onze klant, een internationaal dienstverlenend bedrijf, is op zoek naar een Customer Service medewerker. 4000 medewerkers in 18 landen wereldwijd zorgen voor kwaliteit, duurzaamheid, milieuvriendelijkheid en klanttevredenheid bij 3 miljoen klanten.
Deze onderneming zorgt voor een veilige en gezonde leefomgeving binnenshuis via ongediertebestrijding en preventie.
FUNCTIE
ALGEMEEN
· Je staat in voor de administratieve opvolging van een klantenportefeuille, van begin tot einde.
· Je rapporteert aan de Manager Customer Service Center.
· Je bent verantwoordelijk voor het borgen van alle adminis tratief-commerciële en administratie financiële taken binnen het Customer Service Center van de branch.
· Je werkt zeer nauw samen met een Accountmanager die de klanten bezoekt en de technische dienst.
· Je maximaliseert je eigen kennis en vaardigheden om deze optimaal binnen de organisatie toe te passen.
COMMERCIEEL
· Je staat in voor allereerste telefonische contact met een nieuwe klant.
· Je maakt offertes op.
· Je registreert de orders in het ERP pakket.
· Je behandelt particuliere aanvragen via telefonisch contact.
· Je onderhoudt goede contacten met de klant teneinde een lange termijn relatie uit te bouwen.
FINANCIEEL
· Je staat in voor de facturatie: opmaken van facturen, debiteurenbeheer, up-to-date houden van klantengegevens, back-up voor de klantenboekhouding.
· Je behandelt klachten: dossiers up-to-date houden, klachtanalyse, communicatie met de klant.
· Je beschikt over een Bachelor niveau.
· Je hebt een zeer goede kennis van MS-Office.
· Je hebt een goede kennis Nederlands & Frans.
· Je hebt een teamspeler die ook zelfstandig kan werken en denken.
· Je bent nauwkeurig en kan gegevens juist verwerken.
· Je bent proactief, flexibel en probleemoplossend.
· Je bent communicatief sterk en hebt een vlotte telefoontechniek.
· Je kan goed met stress omgaan en gemakkelijk multitasken.
· Je hebt een commerciële feeling en bent klantvriendelijk.
· Je kan prioriteiten stellen en hebt zin voor verantwoordelijkheid.
· Je bent diplomatische en discrete doorzetter.
Als Customer Service Project Officer ben je verantwoordelijk voor de opvolging van een eigen klantenportefeuille (40%), alsook fungeer je als de rechterhand van de Customer Service Manager in de uitvoering & opvolging van nieuwe projecten en optimalisaties (60%) Je komt terecht in een team met vier collega’s en rapporteert in deze functie aan de Customer Service Manager. Je vertaalt klantenbehoeften naar projecten en procedures zodat we onze interne werking kunnen optimaliseren, dit steeds in contact & overleg met verschillende interne & externe stakeholders. Een vlotte communicatie hierbij is key! Je zorgt voor het tot stand komen van de nodige EDI interfaces zodat er verder kan gebouwd worden aan een maximale & efficiënte automatische verwerking van klantenorders. Je ondersteunt de Cu...
Ben je technisch/commercieel ingesteld? Werk je graag oplossingsgericht zodat je telkens opnieuw klantentevredenheid nastreeft? Heb je een technische opleiding (bachelor/master) op zak? Ben je leergierig en ambitieus? Bekijk dan zeker de vacature van customer engineer bij onze klant regio Antwerpen. Als customer engineer heb je o.a. volgende taken en verantwoordelijkheden : het omzetten van conceptuele technische oplossingen in concreet uitgewerkte projectvoorstellen (haalbaarheid, specificaties, prijscalculaties, offerte, …) voor de klant; het vergaren van kennis en het verlenen van advies in het kader van productspecialisaties; het aanspreekpunt voor de expert(en) bij de klant i.v.m. klantenprojecten incl. co-engineering; het commercieel verwerken van klantenvragen waarbij klantentevred...
Je staat in voor de receptie, onthaal en allerhande administratieve taken. Je bent verantwoordelijk voor telefonisch verder helpen van klanten. Je zorgt voor een vlotte en foutloze opvolging van dossiers. Je geeft de nodige en relevante info door aan je collega’s. Heb je een goede kennis van Nederlands, Frans, Engels en een basiskennis Duits? Ben je een teamplayer, maar kan je ook perfect zelfstandig werken? Ben je communicatief en commercieel ingesteld? En ben je bovendien een dynamische persoonlijkheid met zin voor orde en nauwkeurigheid? ...
Ben jij technisch onderlegd, heb je een passie voor klantgericht werken, en vind je het leuk om problemen op te lossen? Wil je deel uitmaken van een dynamisch team in een innovatief bedrijf? Dan ben jij misschien wel de Technisch Adviseur / Customer Support die wij zoeken voor de locatie Berchem. Wie zijn wij: Wij zijn een toonaangevend bedrijf op het gebied van innovatieve oplossingen voor elektrotechnische toepassingen. Onze focus ligt op het ondersteunen van bedrijven en particulieren bij het optimaliseren van hun technische infrastructuur. We staan bekend om onze klantgerichte aanpak en onze hoogwaardige technische ondersteuning. Jouw rol: Als Technisch Adviseur / Customer Support ben jij het eerste aanspreekpunt voor onze klanten en ons team van elektriciens die dagelijks de baan op ...
Taken: Klantenservice (webshop en marketplaces) Productinformatie en technische ondersteuning Klachtenafhandeling en probleemoplossing Productklachten Transportonderzoeken: pakketten die verloren geraakt zijn + claim opstarten voor terugvordering waarde pakket Garantieafhandeling Kritische controle of garantieclaim terecht is (foto's opvragen, analyseren,..) Spareparts opsturen, refund of nieuw product opsturen Retouren Retourlabels aan klant bezorgen Verwerking retourorders Retouren analyseren Refunds aan klanten Nummerplaat stickers aanmaken Stock updaten in price checking Facturatie Orders dubbelchecken Vertalen content Je profiel · Je hebt een sterke doorgedreven passie voor e-commerce, online marketing en automatisatie in combinatie met een enthousiasme om klanten bij te s...
Als Customer Success Agent ben jij de schakel tussen onze klanten en ons team. Je bent verantwoordelijk voor het waarborgen van de klanttevredenheid en het helpen van onze klanten om het maximale uit onze producten en diensten te halen. Je speelt een cruciale rol in het opbouwen van sterke relaties en het bieden van uitstekende ondersteuning. Verantwoordelijkheden Ondersteunen van klanten bij het gebruik van onze producten en diensten Proactief identificeren van kansen om de klanttevredenheid te verbeteren Beheren van klantvragen en -problemen via telefoon, e-mail en chat Samenwerken met andere teams om klantfeedback te verzamelen en door te geven Opstellen van rapportages over klanttevredenheid en -ervaring Organiseren van webinars en training sessies voor klanten Uitstekende communicat...
Onze klant is een gedreven familiebedrijf in de haven van Zeebrugge. Tegenwoordig beheren ze een moderne vloot van maar liefst 600 trailers. Je maakt deel uit van een team dat in contact staat met de klanten. In nauwe samenwerking met de afdeling planning ben je verantwoordelijk voor de administratieve verwerking van binnenkomende orders. Samen met het klantenserviceteam zorg je voor een optimale en realtime feedback naar de klanten. Je communiceert met de klanten over lopende, aankomende en nieuwe ladingen. Je bent verantwoordelijk voor de administratieve opvolging alsook kennis van prijsafspraken en laad- en losprotocollen van jouw klanten. Je bepaalt samen met de klant, je collega’s en de teamleider de prioriteiten. Je beschikt over relevante werkervaring of je kunt dit compenseren me...
Het bedrijf is een sterk groeiend merk voor hoogwaardige en modieuze werk- en promo kledij in Europa. Momenteel gaan zij op zoek naar een Customer Care Medewerker. Als Customer Care Medewerker in bedrijf van bedrijfskledij en veiligheidsschoenen speel je een essentiële rol in het beheren van orders vanaf invoer tot volledige uitvoering. Je bent verantwoordelijk voor het effectief beheren van klantgeschillen, het verwerken van retourzendingen, facturering, creditnota's en transport. Bovendien bied je administratieve ondersteuning aan het Sales team van jouw regio door klantengegevens te beheren en te actualiseren in het ERP-systeem. Je bent de schakel tussen klanten, verschillende afdelingen binnen de organisatie en het Sales team. Door heldere communicatie zorg je voor een vlotte afhan...
Aan de frontoffice ben je het eerste aanspreekpunt voor alle klanten. Je staat in voor het verwelkomen van klanten, het beantwoorden van vragen en het verstrekken van informatie over onze producten en diensten. Dit doe je in alle spontaniteit in persoon als telefonisch. Daarnaast ben je verantwoordelijk voor het opvolgen van herstellingen en het uitvoeren van administratieve taken. Hiervoor zoeken wij een tijdelijke vervanging! (optie vast binnen de firma) Jouw profiel Net en professioneel voorkomen Je communiceert correct, vlot en beleefd Je bent enthousiast Je kan discreet omgaan met informatie Je bent niet vreemd met bedrijfsprocessen, eigen aan een kmo Je bent commercieel en hebt een sales- gerichte mentaliteit Je vindt voeldoening in bijdragen van technische vraagstukken Je h...
Wat houdt dit in ? • Je levert kwalitatieve ondersteuning aan de klanten (leden) van GS1 (bijvoorbeeld producenten, groothandelaars, supermarktketens,...) bij vragen over het gebruik van de verschillende GS1 sectorale standaarden en oplossingen zoals bijvoorbeeld identificatie van producten (GTIN, barcodes), uitwisselen van elektronische productfiches (GDSN), uitwisselen van elektronische bestelbonnen, leverbonnen en facturen (EDI), uitwisselen van kortingsbonnen (Coupon Data Pool) volgens vastgelegde voorschriften en procedures. Deze ondersteuning gebeurt per telefoon en/of e-mail in de taal van de klant en wordt via het CRM-systeem bewerkt en bijgehouden. · Je draagt bij aan en streeft naar een optimale ‘Customer Satisfaction’ · Je beheerst en onderhoudt actief jouw sectorspecifieke ken...
Wat zal je takenpakket als customer service medewerker inhouden?Je beheert binnenkomende oproepen/chatsessies/mails en sociale media en helpt de klanten met hun vragen en behoeften. Je hebt 75% schriftelijk contact met klanten en 25% bestaat uit telefonische oproepen.Je verricht de nodige administratie na elk contact in de database .Je garandeert een vlotte en professionele service naar klanten toe.Erkenningsnummer Tempo-Team Vlaams Gewest: VG599/BUOSAPWat zoeken wij in een customer service medewerker?- Je wil in shiften werken van 9u tot 17u en van 17u tot 1u, ook in het weekend- Je kan vlot communiceren in het Nederlands en Frans (mondeling en schriftelijk)- Je kan aandachtig luisteren naar de behoeften van de klanten en detecteren wat ze nodig hebben- Je bent zeer klant- en oplossingsge...
Als spil tussen productie, verkoop en klanten ben jij verantwoordelijk voor een vlekkeloze orderverwerking en coördinatie met de collega’s van transport. Je detecteert behoeften van klanten nog voordat ze deze zelf kennen en zorgt voor een proactieve communicatie over leveringen en bestellingen. Klanten staan centraal bij jou. Of het nu gaat om vragen, staalaanvragen of klachten, jij staat klaar met een glimlach en een oplossing. Je bent niet alleen bezig met administratie; je denkt ook commercieel mee en ondersteunt onze Sales Managers met waardevolle inzichten. Heb je al ervaring met forecast, dan is dit een troef. Enthousiast over onze promoties en evenementen? Als onze ambassadeur vertegenwoordig je ons bedrijf met trots tijdens beurzen en klantenbezoeken. Je hebt minimaal een Bachel...
BEP Europe is een van de grootste spelers op de markt van testmachines voor de automobielindustrie. De Europese hoofdzetel is gevestigd in Brugge. Daar voeren we het project uit van begin tot einde: van een technische offerte tot en met de opbouw en opstart in Brugge én bij de klant.Dankzij de hoogstaande technische knowhow, de innovatieve ingesteldheid en de gedrevenheid van ons team, blijven we groeien. Na oplevering van de machine wordt de Customer Service afdeling het eerste aanspreekpunt. Deze afdeling bestaat uit verschillende taken, waaronder Customer Service. Als Project Manager Customer Service, staat u in voor de eerste snelle reactie en hulplijn naar de klanten toe. Daarnaast staat u in voor de interne afname van projecten. U behartigt hierbij ook het commerciële en financiële ...
Ben jij op zoek naar een nieuwe en gevarieerde uitdaging? Voel je dat het traditionele takenpakket van een service technieker niet helemaal bij je past?Bij onze klant krijg je de kans om jezelf te ontplooien in een breed en boeiend takenpakket als Customer Success Technician. Als CST draag jij bij aan het succes dat onze klanten behalen met onze producten.Taken en verantwoordelijkheden:Naast het uitvoeren van herstellingen en onderhoud aan ergonomische heftoestellen, geef je met jouw klantgerichte mindset een boost aan de prestaties van onze klanten, die actief zijn in diverse sectoren.Je krijgt een specifieke opleiding tot productexpert in Lifting Trolleys en Mobile Order Pickers, twee productgroepen met een enorm groeipotentieel.Vervolgens neem je de leiding in de after-sales service van...
Aanvragen van klanten voor inname en levering vanwagens behandelen via mail, telefoon en online tool.Bepaalde werkzaamheden aan wagens administratiefbegeleiden en opvolgen doorheen het hele serviceproces van hetbedrijf samen met je team manager en de andere agents.Zorgen voor een correcte uitvoering van deoperationele processen m.b.t. inname en levering van wagens.Alle info in verband met de dagelijkse opdrachtenvolledig ingeven in de online tool en up-to-date houden voor rapportering aanklant en facturatie. Ongoing rapporteren is noodzakelijk.Werkopdrachten uitschrijven & doorgeven aanandere operationele teams voor uitvoering.Je werkt hierbij in team en staat open voor goedecommunicatie met verschillende interne en externe afdelingen.Je rapporteert aan je team manager en lost samen moeili...
Medlog maakt deel uit van de MSC Group, wereldwijd actief als containerrederij, logistieke speler, terminaluitbater, cruisespecialist, … Een variëteit van transport- en logistieke diensten worden ter beschikking gesteld aan ons wereldwijd klantbestand. Er wordt continu geïnvesteerd in assets om onze bestaande service naar onze klanten te verbeteren alsook om innovatieve oplossingen op de markt te brengen. Neem gerust een kijkje op onze website: https://www.msc.com/medlog. Je bent samen met je team verantwoordelijk voor het plannen van intermodale transporten voor interne en externe klanten. Het gaat hier hoofdzakelijk om transport van containers. Je streeft hierbij naar een optimaal rendement met behulp van de beschikbare middelen (vervoerders, vrachtwagens en capaciteit) rekening houdend...
Customer service & Planning:Ben jij een probleemoplosser met technisch inzicht en ervaring in de koeltechniek? Wij zoeken een Customer Service en Planning Medewerker voor ons service team in Lokeren. Je bent verantwoordelijk voor:•Aansturen en plannen van service- en onderhoudstechniekers via ons ERP-systeem.•Eerste aanspreekpunt zijn voor klanten en techniekers, zowel telefonisch als administratief.•Opstellen van offertes voor wisselstukken en afhandelen van servicebonnen.•Deelnemen aan de telefonische wachtregeling na kantooruren (ongeveer één keer per 14 weken).Wat moet je kunnen:•Ervaring of interesse in customer service/planning.•Technisch inzicht en kennis van koeltechniek.•Geografisch inzicht voor efficiënte planningen.•Klantgericht, stressbestendig en administratief sterk.•Beheersi...
Customer service medewerker Export :voor dit toonaangevend bedrijf begon het in 1934 met een bakkerszoon die een passie had voor zoetwaren en chocolade. Sindsdien zijn ze uitgegroeid tot een familiebedrijf met afdelingen voor kwaliteit, verpakking, klantenservice, R&D, logistiek en productie. Ze maken pralines, chocoladefiguren, biscuits en suikerwerk. Ze focussen op kwaliteit, duurzaamheid en innovatie. Hun producten worden bovendien wereldwijd verkocht en uiteraard ook gegeten.Als Customer Service Medewerker Export ben jij de schakel tussen klant, leverancier, transporteur en interne afdelingen. Je ondersteunt de salesafdelingen en verzorgt de dienstverlening van offerte tot levering. Jouw taken omvatten:•Administratief registreren en opvolgen van klantendossiers.•Interesse in douanewetg...
Unique Sint-Niklaas gaat opzoek voor naar een gedreven Customer Service Medewerker Als commercieel bediende binnen dit bedrijf zijn dit je verantwoordelijkheden: Orderverwerking: Je neemt de volledige verantwoordelijkheid voor de verwerking van klantorders en memorequests. Administratieve taken: Je voert diverse administratieve taken uit ter ondersteuning van de dagelijkse werking. Klantcontact: Je hebt frequent contact met klanten, agenten en distributeurs van over de hele wereld om hun vragen en verzoeken te behandelen. Probleemoplossing: Je biedt empathische en efficiënte ondersteuning aan klanten bij hun aanvragen en klachten. Voor deze rol bij een dynamisch bedrijf in de textielsector, zoeken wij een gemotiveerde kandidaat met de volgende kwalificaties: Ervaring: Je hebt releva...
Onze klant is een multinational en marktleider in de productie van bouwmaterialen. Het is een groot familiebedrijf dat zich specialiseert in het maken van gipsplaten, gipsblokken, isolatiemateriaal, ... We zijn op zoek naar een allround administratief bediende voor een dochteronderneming die gevestigd is in Wielsbeke. Zij maken gipsplaten en gipsblokken voor droge afbouw. Je leidt een customer service team van vijf personen aan. Je overlegt met je collega in Luik voor uniforme werkwijzen. Je werkt mee door bestellingen te screenen en te verwerken in SAP. Je fungeert als het eerste contactpunt voor je collega's. Je houdt klanten op de hoogte van hun bestellingen en levertermijnen. Je werkt samen met de logistieke planning en documenteert leverdetails. Je denkt mee aan procesverbeteringen e...
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(c) the names, logos or trademarks of unaffiliated companies other than those of your customer save where expressly agreed by Jobmonitor;
(d) the names of colleges, cities, states, towns or countries that are unrelated to the posting;
(e) more than one job or job description, more than one location, or more than one job category, unless the product so allows;
(f) inaccurate, false, or misleading information; and
(g) material or links to material that exploits people in a sexual, violent or other manner, or solicits personal information from anyone under 18.
You may not use Your Jobmonitor job posting, Jobmonitor Networking, or Profiles to:
(a) post jobs in a manner that does not comply with applicable local, national and international laws, including but not limited to laws relating to labor and employment, equal employment opportunity and employment eligibility requirements, data privacy, data access and use, and intellectual property;
(b) post jobs that require citizenship of any particular country or lawful permanent residence in a country as a condition of employment, unless otherwise required in order to comply with law, regulations, executive order,or federal, state or local government contract;
(c) post jobs that include any screening requirement or criterion in connection with a job posting where such requirement or criterion is not an actual and legal requirement of the posted job;
(d) with respect to Profiles, determine a consumer's eligibility for: (i) credit or insurance for person, family, or household purposes; (ii) employment; or (iii) a government license of benefit.
(e)post jobs or other advertisements for competitors of Jobmonitor or post jobs or other content that contains links to any site competitive with Jobmonitor;
(f) sell, promote or advertise products or services;
(g) post any franchise, pyramid scheme, "club membership", distributorship, multi-level marketing opportunity, or sales representative agency arrangement;
(h) post any business opportunity that requires an up front or periodic payment or requires recruitment of other members, sub-distributors or sub-agents;
(i) post any business opportunity that pays commission only unless the posting clearly states that the available job pays commission only and clearly describes the product or service that the job seeker would be selling;
(j) promote any opportunity that does not represent bona fide employment which is generally indicated by the employer’s use of IRS forms W-2 or 1099;
(k) post jobs on any Jobmonitor Site for modeling, acting, talent or entertainment agencies or talent scouting positions;
(l) advertise sexual services or seek employees for jobs of a sexual nature;
(m) request the use of human body parts or the donation of human parts, including, without limitation, reproductive services such as egg donation and surrogacy;
(n) endorse a particular political party, political agenda, political position or issue;
(o) promote a particular religion;
(p) post jobs located in countries subject to economic sanctions of the Ireland Government; and
(q) except where allowed by applicable law, post jobs which require the applicant to provide information relating to his/her (i) racial or ethnic origin (ii) political beliefs (iii) philosophical or religious beliefs (iv) membership of a trade union (v) physical or mental health (vi) sexual life (vii) the commission of criminal offences or proceedings or (vii) age.
Jobmonitor reserves the right to remove any job posting or content from any Jobmonitor Site, which in the reasonable exercise of Jobmonitor’s discretion, does not comply with the above Terms, or if any content is posted that Jobmonitor believes is not in the best interest of Jobmonitor.
If at any time during Your use of the Jobmonitor Services, You made a misrepresentation of fact to Jobmonitor or otherwise misled Jobmonitor in regards to the nature of Your business activities, Jobmonitor will have grounds to terminate Your use of the Jobmonitor Services.
Resume Database
Use of the Jobmonitor Resume Database by Employers
You shall use the Jobmonitor Resume Database as provided in these Terms and in any contract You have with Jobmonitor. You shall use the Jobmonitor Resume Database in accordance with all applicable privacy and data protection laws, and You agree You shall not further disclose any of the data from Jobmonitor Resume Database to any third party, unless You are an authorized recruitment agency, staffing agency, advertising or other agency or using the resume explicitly for employment purposes.
You shall take appropriate physical, technical, and administrative measures to protect the data You have obtained from Jobmonitor Resume Database from loss, misuse, unauthorized access, disclosure, alteration or destruction. You shall not share Resume Database seat-based license login credentials with any other party, nor share Resume Database pay-per-view license login credentials with any party.
The Jobmonitor Resume Database shall not be used:
(a) for any purpose other than as an employer seeking employees, including but not limited to advertising promotions, products, or services to any resume holders;
b) to make unsolicited phone calls or faxes or send unsolicited mail, email, or newsletters to resume holders or to contact any individual unless they have agreed to be contacted (where consent is required or, if express consent is not required, who has not informed you that they do not want to be contacted); or
(c) to source candidates or to contact job seekers or resume holders in regards to career fairs and business opportunities prohibited by Section 3.
In order to ensure a safe and effective experience for all of our customers, Jobmonitor reserves the right to limit the amount of data (including resume views) that may be accessed by You in any given time period. These limits may be amended in Jobmonitor’s sole discretion from time to time.
Use of TalentBin Profiles
You shall use the TalentBin services and TalentBin profiles as provided in these Terms, any contract You have with Jobmonitor, and the in accordance with the following:
a You may only use the TalentBin services to identify candidates for possible recruitment and make initial contact with such candidates.
b You may not use the TalentBin profiles as a factor in determining any consumer’s eligibility for employment, retention, or promotion.
c You may not review the TalentBin profiles of persons employed by You or persons who have already expressed interest in employment with You outside of the TalentBin services.
4. Additional terms applicable to Job Seekers.
When You register with any Jobmonitor Site, You will be asked to create an account and provide Jobmonitor with certain information including, without limitation, a valid email address (Your "Information").
Any Profile You submit must be accurate and describe You, an individual person. The Profile requires standard fields to be completed and you may not include in these fields any telephone numbers, street addresses, email addresses or other means of contacting You, other than Your last name and URLs.
You acknowledge and agree that You are solely responsible for the form, content and accuracy of any resume or material contained therein placed by You on the Jobmonitor Sites.
Jobmonitor reserves the right to offer third party services and products to You based on the preferences that You identify in Your registration and at any time thereafter or you have agreed to receive, such offers may be made by Jobmonitor or by third parties. Please see Jobmonitor's Privacy Policy, for further details regarding Your Information.
You understand and acknowledge that You have no ownership rights in Your account and that if You cancel Your Jobmonitor account or Your Jobmonitor account is terminated, all Your account information from Jobmonitor, including resumes, Profiles, cover letters, saved jobs, questionnaires will be marked as deleted in and may be deleted from Jobmonitor's databases and will be removed from any public area of the Jobmonitor Sites. Information may continue to be available for some period of time because of delays in propagating such deletion through Jobmonitor’s web servers. In addition, third parties may retain saved copies of Your Information.
Jobmonitor reserves the right to delete Your account and all of Your Information after a significant duration of inactivity.
5. User Content and Submissions.
You understand that all information, data, text, software, music, sound, photographs, graphics, video, advertisements, messages or other materials submitted, posted or displayed by You on or through a Jobmonitor Site ("User Content") is the sole responsibility of the person from which such User Content originated. Jobmonitor claims no ownership or control over any User Content. You or a third party licensor, as appropriate, retain all patent, trademark and copyright to any User Content you submit, post or display on or through Jobmonitor and you are responsible for protecting those rights, as appropriate. By submitting, posting or displaying User Content on or through Jobmonitor, you grant Jobmonitor a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to use, reproduce, adapt, distribute and publish such User Content through Jobmonitor. CV’s can be converted, spam filtered and only then submitted to corporations. If you don’t agree to the terms they will be not converted or spam filtered. In addition, by submitting, posting or displaying User Content which is intended to be available to the general public, you grant Jobmonitor a worldwide, non-exclusive, royalty-free license to reproduce, adapt, distribute and publish such User Content for the purpose of promoting Jobmonitor and its services. Jobmonitor will discontinue this licensed use within a commercially reasonable period after such User Content is removed from Jobmonitor. Jobmonitor reserves the right to refuse to accept, post, display or transmit any User Content in its sole discretion.
You also represent and warrant that You have the right to grant, or that the holder of any rights, including moral rights in such content has completely and effectively waived all such rights and validly and irrevocably granted to You the right to grant, the license stated above. If You post User Content in any public area of any Jobmonitor Site, You also permit any User to access, display, view, store and reproduce such User Content for personal use. Subject to the foregoing, the owner of such User Content placed on any Jobmonitor Site retains any and all rights that may exist in such User Content. Jobmonitor may review and remove any User Content that, in its solejudgment, violates these Terms, violates applicable laws, rules or regulations, is abusive, disruptive, offensive or illegal, or violates the rights of, or harms or threatens the safety of, Users of any Jobmonitor Site. Jobmonitor reserves the right to expel Users and prevent their further access to the Jobmonitor Sites and/or use of Jobmonitor Services for violating the Terms or applicable laws, rules or regulations. Jobmonitor may take any action with respect to User Content that it deems necessary or appropriate in its sole discretion if it believes that such User Content could create liability for Jobmonitor, damage Jobmonitor’s brand or public image, or cause Jobmonitor to lose Users or (in whole or in part) the services of its ISPs or other suppliers.
Jobmonitor does not represent or guarantee the truthfulness, accuracy, or reliability of User Content, derivative works from User Content, or any other communications posted by Users nor does Jobmonitor endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at Your own risk.
The following is a partial list of User Content that is prohibited on the Application. The list below is for illustration only and is not a complete list of all prohibited User Content.
Content that:
• is implicitly or explicitly offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred or physical harm of any kind against any group or individual;
• harasses, incites harassment or advocates harassment of any group or individual;
• involves the transmission of “junk mail”, “chain letters,” or unsolicited mass mailing, “spamming” or “phishing”;
• promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
• promotes or endorses an illegal or unauthorized copy of another person's copyrighted work, such as providing or making available pirated computer programs or links to them, providing or making available information to circumvent manufacture-installed copy-protect devices, or providing or making available pirated music or other media or links to pirated music or other media files;
• contains restricted or password only access pages, or hidden pages or images;
• displays or links to pornographic, indecent or sexually explicit material of any kind;
• provides or links to material that exploits people under the age of 18 in a sexual, violent or other manner, or solicits personal information from anyone under 18; or
• provides instructional information about illegal activities or other activities prohibited by these Terms, including without limitation, making or buying illegal weapons, violating someone's privacy, providingor creating computer viruses or pirating any media; and
• solicits passwords or personal identifying information from other Users.
Any Profile You submit must describe You, an individual person. Examples of inappropriate and prohibited Profiles include, but are not limited to, Profiles that purport to represent an animal, place, inanimate object, fictional character, or real individual that is not You.
You may not include, in any User Content submitted to Jobmonitor Networking, information that may be interpreted as a direct solicitation, advertisement or recruitment for an available job position directed to individuals seeking employment on either a full time or part time basis. In order to protect our Jobmonitor Community Users from commercial advertising or solicitation, Jobmonitor reserves the right to restrict the number of e-mails or other messages which a User may send to other Users to a number which Jobmonitor deems appropriate in its sole discretion.
Profiles derived from User Content may also be made available through the Jobmonitor Sites. Jobmonitor does not make any representations regarding the accuracy or validity of such derived works or their appropriateness forevaluation by employers. Derived Profiles may differ significantly from User Content.
We appreciate hearing from our Users and welcome Your comments regarding our services and the Jobmonitor Sites. Please be advised, however, that our policy does not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those which we have specifically requested. While we do value Your feedback on our services, please be specific in Your comments regarding our services and do not submit creative ideas, inventions, suggestions, or materials. If, despite our request, You send us creative suggestions, ideas, drawings, concepts, inventions, or other information (collectively the "Submission"), the Submission shall be the propertyof Jobmonitor. None of the Submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any Submission. Jobmonitor shall own exclusively all now known orlater discovered rights to the Submission and shall be entitled to unrestricted use of the Submission for any purpose whatsoever, commercial or otherwise, without compensation to You or any other person.
6. Identification Of Agent To Receive Notification And Elements Of Notification Of Claimed Copyright or Trademark Infringement.
If You believe that Your copyrighted work or trademark has been uploaded, posted or copied to any Jobmonitor Site and is accessible on such Jobmonitor Site in a way that constitutes copyright or trademark infringement, please contact Jobmonitor
7. Policy Regarding Termination Of Users Who Infringe The Copyright Or Other Intellectual Property Rights Of Others.
Jobmonitor respects the intellectual property of others, and we ask our Users and content partners to do the same. The unauthorized posting, reproduction, copying, distribution, modification, public display or public performance of copyrighted works constitutes infringement of the copyright owners rights. As a condition to Your use of the Jobmonitor Sites, You agree not to use any Jobmonitor Site to infringe the intellectual property rights of others in any way. Jobmonitor reserves the right to terminate the accounts of any Users, and block access to the Jobmonitor Sites of any Users who are repeat infringers of the copyrights, or other intellectual property rights,of others. Jobmonitor reserves the right, in its sole discretion, to take these actions to limit access to the Site and/or terminate the accounts of any time, in our sole discretion Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement, with or without notice, and without any liability to the User who is terminated or to the User whose access is blocked. Notwithstanding the foregoing, in theevent that You believe in good faith that a notice of copyright infringement has been wrongly filed against You, please contact Jobmonitor as set forth in Section 6 above.
8. Jobmonitor's Liability.
The Jobmonitor Sites act as, among other things, venues for (i) employers to post job opportunities and search for and evaluate job candidates and (ii) candidates to post resumes and Profiles and search for and evaluate job opportunities. Jobmonitor does not screen or censor the listings, including Profiles offered. Jobmonitor is not involved in, and does not control, the actual transaction between employers and candidates. As a result, Jobmonitor is not responsible for User Content, the quality, safety or legality of the jobs or resumes posted, the truth or accuracy of the listings, the ability of employers to offer job opportunities to candidates or the ability ofcandidates to fill job openings and Jobmonitor makes no representations about any jobs, resumes or User Content on the Jobmonitor Sites. While Jobmonitor reserves the right in its sole discretion to remove User Content, job postings, resumes or other material from the Jobmonitor Sites from time to time, Jobmonitor does not assume any obligation to do so and to the extent permitted by law, disclaims any liability for failing to take any such action.
Jobmonitor Networking provides a venue for individuals to network for professional and personal purposes and Jobmonitor does not screen or censor the Profiles or User Content on the Jobmonitor Sites. Jobmonitor is not involved in the actual communications between Users. As a result, Jobmonitor has no control over the accuracy, reliability, completeness, or timeliness of the Profiles or User Content submitted on the Jobmonitor Sites and makes norepresentations about any Profile or User Content on the Jobmonitor Sites.
Note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, underage persons or people acting under false pretenses. You assume all risks associated with dealing with otherusers with whom You come in contact through the Jobmonitor Sites. By its very nature other people’s information may be offensive, harmful or inaccurate, and in some cases will be mislabeled or deceptively labeled. We expect that You will use caution and common sense when using the Jobmonitor Sites.
Because User authentication on the Internet is difficult, Jobmonitor cannot and does not confirm that each User is who they claim to be. Because we do not and cannot be involved in User-to-User dealings or control the behavior of participants on any Jobmonitor Site, in the event that You have a dispute with one or more Users, You release Jobmonitor (and our agents and employees) from claims, demands and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes to the fullest extent permitted by law.
The Jobmonitor Sites and the Jobmonitor Content may contain inaccuracies or typographical errors. Jobmonitor makes no representations about the accuracy, reliability, completeness, or timeliness of any Jobmonitor Site or the Jobmonitor Content. The use of all Jobmonitor Sites and the Jobmonitor Content is at Your own risk. Changes are periodically made to Jobmonitor Sites and may be made at any time. Jobmonitor cannot guarantee and does not promise any specific results from use of any Jobmonitor Site. No advice or information, whether oral or written, obtained by a User from Jobmonitor or through or from any Jobmonitor Site shall create any warranty not expressly stated herein.
If You are a California resident, You waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."
Jobmonitor encourages You to keep a back-up copy of any of Your User Content. To the extent permitted by law, in no event shall Jobmonitor be liable for the deletion, loss, or unauthorized modification of any User Content.
Jobmonitor does not provide or make any representation as to the quality or nature of any of the third party products or services purchased through any Jobmonitor Site, or any other representation, warranty or guaranty. Any such undertaking, representation, warranty or guaranty would be furnished solely by the provider of such third party products or services, under the terms agreed to by the provider.
If You believe that something on the Site violates these Terms please contact our designated agent set forth in Section 6 above.
If notified of any content or other materials which allegedly do not conform to these Terms, Jobmonitor may in its sole discretion investigate the allegation and determine whether to remove or request the removal of the content. Jobmonitor has no liability or responsibility to Users for performance or nonperformance of such activities.
9. Disclaimer of Warranty.
TO THE FULLEST EXTENT POSSIBLE BY LAW, Jobmonitor DOES NOT WARRANT THAT ANY Jobmonitor SITE OR ANY Jobmonitor SERVICES WILL OPERATE ERROR-FREE OR THAT ANY Jobmonitor SITE AND ITS SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF ANY Jobmonitor SITE OR THE Jobmonitor CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA OR ANY OTHER COSTS, Jobmonitor IS NOT RESPONSIBLE FOR THOSE COSTS. THE Jobmonitor SITES AND Jobmonitor CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. Jobmonitor, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. Jobmonitor MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE Jobmonitor CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.
10. Disclaimer of Consequential Damages.
TO THE FULLEST EXTENT POSSIBLE BY LAW, IN NO EVENT SHALL Jobmonitor, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON ANY Jobmonitor SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA, LOST EMPLOYMENT OPPORTUNITY OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE ANY Jobmonitor SITE AND THE Jobmonitor CONTENT, WHETHERBASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT Jobmonitor IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Limitation of Liability.
TO THE FULLEST EXTENT POSSIBLE BY LAW, Jobmonitor'S MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY Jobmonitor SITE OR YOUR USE OF THE Jobmonitor CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE), WILL NOT EXCEED $100.
12. Links to Other Sites.
The Jobmonitor Sites contain links to third party Web sites. These links are provided solely as a convenience to You and not as an endorsement by Jobmonitor of the contents on such third-party Web sites. Jobmonitor is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If You decide to access linked third-party Web sites, You do so at Your own risk.
13. No Resale or Unauthorized Commercial Use.
You agree not to resell or assign Your rights or obligations under these Terms. You also agree not to make any unauthorized commercial use of any Jobmonitor Site.
14. Indemnity.
You agree to defend, indemnify, and hold harmless Jobmonitor, its affiliates, and their respective officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) any User Content or other material You provide to any Jobmonitor Site, (ii) Your use of any Jobmonitor Content, or (iii) Your breach of these Terms. Jobmonitorshall provide notice to You promptly of any such claim, suit, or proceeding.
15. General.
Jobmonitor makes no claims or representations that the Jobmonitor Content may be lawfully viewed or accessed outside of Ireland. Access to the Jobmonitor Content may not be legal by certain persons or in certain countries.If You access any Jobmonitor Site You do so at Your own risk and are responsible for compliance with the laws of Your jurisdiction. Any software downloaded from any Jobmonitor Site is further subject to Ireland export controllaws, and may not be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the U.S. has embargoed goods or (ii) toany individual or entity on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using such software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country, individual, or entity on any such list.
These Terms are governed by the internal substantive laws of the Commonwealth of Massachusetts, without respect to its conflict of laws principles. Jurisdiction for any claims arising under this agreement shall lie exclusively with the state or federal courts within Boston, Massachusetts. If any provision of these Terms are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. In addition, Jobmonitor’s failure to enforce any term of these Terms shall not be deemed as a waiver of such term or otherwise affect Jobmonitor’s ability to enforce such term at any point in the future. Except as expressly provided in an additional agreement, additional Terms for certain areas of the Jobmonitor Sites, a particular "Legal Notice," or software license or material on particular pages on the Jobmonitor Sites, these Terms constitute the entire agreement between You and Jobmonitor with respect to the use of the Jobmonitor Sites. No changes to these Terms shall be made except by a revised posting on this page.
16. Additional Terms.
Certain areas of the Jobmonitor Sites are subject to additional Terms. By using such areas, or any part thereof, You agree to be bound by the additional Terms applicable to such areas. By using any areas of this website orthe other Jobmonitor Sites that contain Google Maps, you agree to be bound by the Google Maps Terms of Use available at http://maps.google.com/help/terms_maps.html and the legal notices available at http://www.maps.google.com/help/legalnotices_maps.html as they may be updated from time to time.
17. Mobile Services.
If You use the Jobmonitor Sites through a mobile device, You agree that information about Your use of the Jobmonitor Sites through Your mobile device and carrier may be communicated to us, including but not limited to Yourmobile carrier, Your mobile device, or Your physical location. In addition, use of the Jobmonitor Sites through a mobile device may cause data to be displayed on and through Your mobile device. By accessing the Jobmonitor Sites using a mobile device, You represent that to the extent You import any of Your Jobmonitor data to Your mobile device that You have authority to share the transferred data with Your mobile carrier or other access provider. In the event You change or deactivate Your mobile account, You must promptly update Your Jobmonitor account information to ensure that Your messages are not sent to the person that acquires Your old number and failure to do so is Your responsibility. You acknowledge You are responsible for all charges and necessary permissions related to accessing the Jobmonitor Sites through Your mobile access provider. Therefore, You should check with Your provider to find out if the Jobmonitor Sites are available and the terms for these services for Your specific mobile devices.
By using any downloadable application to enable Your use of the Jobmonitor Sites, You are explicitly confirming Your acceptance of the terms of the End User License Agreement associated with the Application provided at download or installation, or as may be updated from time to time.
18. Term and Termination.
These Terms will remain in full force and effect while You are a User of any Jobmonitor Site. Jobmonitor reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to removalof Your User Content from the Jobmonitor Sites and immediate termination of Your registration with or ability to access the Jobmonitor Sites and/or any other services provided to You by Jobmonitor, upon any breach by You of these Terms or if Jobmonitor is unable to verify or authenticate any information You submit to a Jobmonitor Site registration. Even after You are no longer a User of the Jobmonitor Sites, certain provisions of these Terms will remain in effect, including Sections 1, 2, 5, 7 through 16, inclusive.
Update effective March 2020
Summary of Changes – effective March 2020
We’ve revised the Terms of Use to include new communications tools available on Jobmonitor and the possible collection by Jobmonitor of information about You from publicly-available websites to create or add to a Profile on Jobmonitor.
Data Controller: Sole Trader Harald Stuckler
ICO Registration Number: ZA458773
Contact: Bachstrasse 1, 9606 Butschwil, Switzerland
Telephone: +41 43 50 80 250
Email: