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The ICT Support Engineer Level 2 provides advanced technical support and expertise to ensure the smooth operation of IT systems and services. This role involves troubleshooting complex issues, maintaining IT infrastructure, and supporting end-users across various platforms, including Windows, Linux, and cloud-based environments. The role is critical for delivering high-quality ICT services and contributing to continuous improvement initiatives within the organization. Key Responsibilities Technical Support & Troubleshooting Resolve escalated technical issues from Level 1 support, including hardware, software, and network-related problems. Provide remote and on-site support to users across the organization. Troubleshoot and resolve complex issues in Microsoft 365, Windows Server, Ac...