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This position provides support to users of Chauvet information technology systems and infrastructure. Handles systems hardware/software upgrade and maintenance. Assists with administrative functions such as user id management, asset tracking, security, and patch management. Responsible for scalating and communicating problems with department management and external support. Provide direct support to Chauvet employees on all technologies in use and supported by the Information Technology department. Candidate must always maintain a professional and helpful demeanor with users. Use systems designated by department management to track user requests for assistance. Follow specified procedures on the use of said system. Monitor the Helpdesk, ticket queue and fulfills requests in a timely and c...