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What's the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location.Your day to day:Guest ExperienceEnsure your front office team delivers a great service, professional attention and personal recognitionEnsure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfactionPeopleManage day-to-day st...