2 Jobs found

What's the job?The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay.As a Front Office Shift Leader you'll:- Assist guests with warmth and professionalism, whether they need directions or a last-minute toothbrush.- Oversee front office and cashiering operations during your shift, ensuring everything runs smoothly.- Handle guest arrivals, check-ins, check-outs, and room changes efficiently, maintaining accuracy in our hotel systems.- Ensure compliance with accounting policies, managing cashier floats...

A little taste of your day-to-dayEvery day is different, but you'll mostly be:Managing daily sales activities and coaching your team to deliver to their full potentialHitting all personal and team sales goals to help us maximise profitabilityCreating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales Producing and reviewing monthly reports to monitor performanceLeading marketing efforts to up-sell guests on hotel services, offerings, and amenities. What we need from you:Bachelor's degree / higher education qualification / equivalent in marketing or related field  5 or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sale...